Rip-Off Jail

Pro Diesel, a Tennessee-based company, is a supplier of new diesel engine parts and touts itself as being the country’s largest remanufacturer of diesel fuel injectors used in heavy equipment and big trucks, as well as smaller diesel engines. The owner of a woman-owned small diesel repair shop in the Mid-Atlantic area, has recently engaged Unscrewed to help her recover some $8,000 from Pro Diesel for their defective injectors. She purchased the injectors through one of Pro Diesel’s distributors, REDAT, for a newly rebuilt Cat C13 engine installed in a tour bus line. After traveling a few hundred miles, the engine developed a bad knocking sound. When she received the bus back in her shop, her master techs tested the injectors and saw no change in number 6 cylinder and a very little change in the number 5 cylinder. The noise from the engine was very bad and sounded deep. 

 

A few months prior to this problem with Pro Diesel injectors, the lead tech at the shop reached out to REDAT about two bad Pro Diesel injectors on a big truck engine. REDAT provided the tech a name and number of a Pro Diesel contact to speak with about this matter. That employee agreed the injectors were bad and sent two replacement injectors hat fixed the truck. But, when the tech called back to discuss the tour bus's engine injectors issue, that employee refused to communicate with the shop’s lead technician either directly or through REDAT, because of his earlier complaint about defective injectors. 

 

The shop owner brought in a Cat mechanic that has built many engines over the years, just like her master tech who rebuilt the tour bus's engine. This CAT tech determined the engine had something very serious going on inside of it. They tore down the engine completely and found that there was nothing wrong inside our engine other than the defective injectors. The shop reassembled the engine and sent the injectors back to REDAT, who sent them to PRO DIESEL. That was over a year ago, and PRO DIESEL has yet to communicate with the shop or REDAT about this matter. The shop purchased another set of injectors from another supplier and installed them on the CAT engine. The bus has been successfully transporting tourists since then with no engine issues. 

 

She reports that since the engine is performing so well, the tour bus line has brought other bus engines to her shop for a rebuild. She has also learned of a multitude of complaints just like hers against Pro Diesel. She has now engaged Unscrewed to do whatever it takes to expose Pro Diesel’s shoddy business and rip off tactics and to recover the money her shop has lost due to this company’s unscrupulous dealings.

 

We’re on it and are recovering other complaints about Pro Diesel that soon will start appearing on all social media and web search engines. This matter looks like is court case in the making, but you and your legal team will have at their disposal all the background information on Pro Diesel and how it has unleashed profound financial hardships with inferior, defective parts on unsuspecting customers for years.

 

Her invoices represent a real hardship that PRO DIESEL has cost my company. I tried dealing through REDAT to get things worked out with you and nothing happened.

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I don’t know if this is a common practice for your company. If so, it is not good at all.

My company is at a great loss due to low grade parts furnished by your company. I did not want to go to these people to help me collect on my losses, but I did not have much choice.

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This group will move swiftly against your company to collect and if they can’t collect using all the tools at their disposal, they will collect in court, but it will be much more costly if lawyers get involved. I will spend what it takes to get this resolved.

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